View and Manage Feedback

  • View and Manage Feedback#Response to Buyer's Feedback

    To view buyers and sellers' feedback go to eBay > Configuration > Accounts Settings and click on the Feedback link.

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    The account feedback records will be shown in the grid.

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    To view transaction details, click on its number;
    To view a product item on eBay, click on its Item ID.

    Different types of Buyers' feedback are highlighted in different ways:

    • Positive ( + )
    • Neutral ( = )
    • Negative ( – )

    You can manually send Response to buyer's feedback from this grid:

    1. Click the Send Response link;

      Response Message section will be opened.
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    1. Select Predefined Feedback uploaded from Auto feedback Templates of seller's account
      or enter the necessary text in the text field.
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    Press Send. The response will be immediately sent on eBay.

    Press Cancel to cancel sending.